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Which of the following statements is true? Why do insurers arrange for survey and inspection of the property before acceptance of a risk? Which of the below option best describes the process of insurance? Rendering after sales service to the customer a. Is an obligation for an organization b. Is only a formality c. Is the best way to beat the competitor?
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Is the way the organization keeps its employees engaged 2. The total value of the insurance policy one has bought b. Total economic value that can be derived from customer over a long period of time c. The value of a whole life policy d. Retaining a customer is very important for any business 3. Model to measure service quality of an organisation b. It is call given by the company to the employees to give good service c. It is the philosophy of service above self 4. What according to majority of salesmen is the important secret behind their success? Repeated visit to clients place b. Product Knowledge d. Commitment to serving their customers 5. Regulators insist that the agent should give the best advice. That means a. The agent should suggest a plan which he can explain well b. The agent should suggest the plan which gets him more commission c. The agent should give best suited advice to the client out of the several alternate solutions d. The agent should suggest the most popular plan 6.
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To instill confidence in the policy holder the first thing the agent should do is a. Ensure prompt delivery of the first premium receipt and policy bond b. Promise good service while leaving the house of the proposer c. Leave his visiting card with the proposer and ask him to call when required d. Praise the prospect profusely before leaving his home 7.
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In claim settlement an agent has to help the policy holder a. Only when the claimants approach the agent he has to act b. An agent should take active role in processing the claim c. Agent has no role to play in claim settlement d. Only when the office asks the agent has to step in 8. Effective communication means a. Communicating to others and eliciting the expected reaction b. Repeating the same thing till the person listens c Talking to the customer when he is alone d. Talking loudly to the other person so that he gives his full attention 4 9. Which one of the following is not a way to impress your customer? By being punctual b.
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By being warm, confident and wearing a winning smile c. By Wearing costly dresses and showy costumes d. By being open and positive One of the following is not the way to show that you are interested in the other person. Which one is that? Asking him about his bank balance b. Ask him about his personal information like his hobbies, children etc. Listen carefully to him and show interest in him d. You should be fully available to the customer that means dont engage yourself with mobile phone etc 11 What are the characteristics of confidence? Take out the one that is not relevant. Posture standing erect with stretched shoulders b. Being timid and subservient c. Establishing eye contact with a smile d. Acceptable gestures but not intimidating During communication, establishing trust with the other party is very important because a. You have to prove yourself to be trustworthy b.
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Because the party entrusts his financial future to you c. Because you are going to create a trust in favour of him A salesman should practice active listening because a. He should understand the client first then only he will be able to make the customer understand b. Unless he listens to the client, the client will not bother to listen to him c. This is the proof of his being active throughout d. Active listening is the measure to tell whether salesman will be successful in the sale or not. In communication, feedback is to be Take out the one statement with which you do not agree a.
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Welcomed because it gives an idea whether the other party is listening to you or not b. Encouraged because it will make you more educated c. Elicited because it will enable you to address the problem d. Discouraged because it always derails your conversation Which one of the following statements is inappropriate when you are dealing with your customer? You should listen to him empathetically b. You should intervene in the middle otherwise he will continue talking and you will never get an opportunity to present your case. You should not be judgmental d. You should respond appropriately 16 What is meant by customer lifetime value? Sum of costs incurred while servicing the customer over his lifetime b.
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Rank given to customer based on business generated c. Sum of economic benefits that can be achieved by building a long term relationship with the customer d. Maximum insurance that can be attributed to the customer Identify the scenario where a debate on the need for insurance is not required.
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Possibility of loss or damage is not there b. Loss producing event has no value c. Property is covered by insurance d. One decides to bear the risk and its effects 6. Which of the following statement is true? Insurance protects the asset b. Insurance prevents its loss c. Insurance reduces possibilities of loss d. Insurance pays when there is loss of asset 7.
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Out of houses, each valued at Rs. What should be the annual contribution of each house owner to make good this loss? Which of the following statements is true? Insurance is a method of sharing the losses of a "few" by "many" b. Insurance is a method of transferring the risk of an individual to another individual c. Insurance is a method of sharing the losses of a "many" by a few d. Insurance is a method of transferring the gains of a few to the many 9. Why do insurers arrange for survey and inspection of the property before acceptance of a risk? To assess the risk for rating purposes b. To find out how the insured purchased the property c. To find out whether other insurers have also inspected the property d. To find out whether neighbouring property also can be insured Which of the below option best describes the process of insurance?
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Sharing the losses of many by a few b. Sharing the losses of few by many c. One sharing the losses of few d. Sharing of losses through subsidy Q. Five major indicators of service quality include reliability, assurance, responsiveness, empathy and tangibles. Customer lifetime value may be defined as the sum of economic benefits that can be derived from building a sound relationship with a customer over a long period of time. The role of an insurance agent in the area of customer service is absolutely critical. The Ombudsman, by mutual agreement of the insured and the insurer can act as a mediator and counsellor within the terms of reference. Active listening involves paying attention, providing feedback and responding appropriately.
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Ethical behaviour involves placing the customer"s interest before self. Consumer disputes redressal agencies are established in each district and state and at national level. As far as insurance business is concerned, the majority of consumer disputes fall in categories such as delay in settlement of claims, non-settlement of claims, repudiation of claims, quantum of loss and policy terms, conditions etc. The main purpose of the Regulations is to protect the interests of the policyholder. The insurance Act, has provisions for monitoring and controlling operations of the insurance companies. Regulation and development of insurance business is the main objective of the IRDA Act and this was achieved in the establishment of the Authority in In the aforesaid Act of as well the subsequent Act provisions are there for regulating both the insurance companies and intermediaries as far as protection of policyholders' interests is concerned.
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An Agent can either be an individual or corporate agent. To become an agent he has to meet the prescribed educational qualifications, undergo minimum training and pass the prescribed examination on paying the stipulated fees. Code of conduct is applicable to every agent holding a valid licence A. Indicate the scale of commission if asked by the customer B. Share the commission by way of rebate C. Disclose his licence on demand D. Indicate the premium to be charged 6. Which of the following is incorrect? Insurance involves a contractual agreement in which the insurer agrees to provide financial protection against specified risks for a price or consideration known as the premium. A contract is an agreement between parties, enforceable at law. The HLV concept considers human life as a kind of property or asset that earns an income. It thus measures the value of human life based on an individual's expected net future earnings. Rajan earns Rs. The net earnings his family would lose, were he to die prematurely, would be Rs.
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Mutuality is one of the important ways to reduce risk in financial markets, the other being diversification. The element of guarantee in a life insurance contract implies that life insurance is subject to stringent regulation and strict supervision. The Economic Life CycleThe best time to start financial planning is right after one receives the first salary. A life insurance policy, at its core, provides peace of mind and protection to the near and dear ones of the individual in case something unfortunate happens to him.
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Traditional Life Insurance Products Choice of RidersTerm insurance provides valid cover only during a certain time period that has been specified in the contract. Variants of Term AssuranceThe unique selling proposition USP of term assurance is its low price, enabling one to buy relatively large amounts of life insurance on a limited budget. Some of the trends that led to the upswing in non-traditional life products include unbundling, investment linkage and transparency. Universal life insurance is a form of permanent life insurance characterised by its flexible premiums, flexible face amount and death benefit amounts, and the unbundling of its pricing factors. Variable life insurance is a kind of "Whole Life" policy where death benefit and cash value of the policy fluctuates according to the investment performance of a special investment account into which premiums are credited.
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Unit linked policies provide the means for directly and immediately cashing on the benefits of a life insurer's investment performance. In ordinary language, the term premium denotes the price that is paid by an insured for purchasing an insurance policy. TestThe process of setting the premium for life insurance policies involves consideration of mortality, interests, expense management and reserves. Components of PremiumGross premium is the net premium plus an amount called loading. A lapse means that the policyholder discontinues payment of premiums. In case of withdrawals, the policyholder surrenders the policy and receives an amount from the policy's acquired cash value. Surplus arises as a result of the life insurer's actual experience being better than what it had assumed. Surplus allocation could be towards maintaining solvency requirements, increasing free assets etc.
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The most common form of bonus is the reversionary bonus. The AML program should include internal policies, procedures and controls and appointment of a principal compliance officer. Insurers need to determine the true identity of their customers. If complex language is used to word a certain policy document and it has given rise to an ambiguity, how will it generally be construed? In favour of insured b. In favour of insurer c. The policy will be declared as void and the insurer will be asked to return the premium with interest to the insured d. The policy will be declared as void and the insurer will be asked to return the premium to the insured without any interest 3. Select the option that best describes a policy document. It is evidence of the insurance contract b. It is evidence of the interest expressed by the insured in buying an insurance policy from the company c.
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It is evidence of the policy procedures followed by an insurance company when dealing with channel partners like banks, brokers and other entities d. It is an acknowledgement slip issued by the insurance company on payment of the first premium 4. Which of the below statement is correct? The proposal form acceptance is the evidence that the policy contract has begun b. The acceptance of premium is evidence that the policy has begun c. The First Premium Receipt is the evidence that the policy contract has begun d. The premium quote is evidence that the policy contract has begun 5. Revival premium receipt b. Restoration premium receipt c. Reinstatement premium receipt d. Renewal premium receipt 6. What will happen if the insured person loses the original life insurance policy document? The insurance company will issue a duplicate policy without making any changes to the contract b. The insurance contract will come to an end c. The insurance company will issue a duplicate policy with renewed terms and conditions based on the current health declarations of the life insured d.
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The insurance company will issue a duplicate policy without making any changes to the contract, but only after a Court order. The policy document has to be signed by a competent authority but need not be compulsorily stamped according to the Indian Stamp Act. The policy document has to be signed by a competent authority and should be stamped according to the Indian Stamp Act.
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A computer is a machine that can be instructed to carry out sequences of arithmetic or logical operations automatically via computer programming. Modern computers have the ability to follow generalized sets of operations, called programs. These programs enable computers to perform an extremely wide range of tasks. Source: Wikipedia Modern computers are electronic and digital. The actual machinery wires, transistors, and circuits is called hardware; the instructions and data are called software. Memory fast, expensive, short-term memory : Enables a computer to store, at least temporarily, data, programs, and intermediate results. Mass storage device slower, cheaper, long-term memory : Allows a computer to permanently retain large amounts of data and programs between jobs. Common mass storage devices include disk drives and tape drives. Input device: Usually a keyboard and mouse, the input device is the conduit through which data and instructions enter a computer.
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Output device: A display screen, printer, or other device that lets you see what the computer has accomplished. In addition to these components, many others make it possible for the basic components to work together efficiently. For example, every computer requires a bus that transmits data from one part of the computer to another.
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This will help all the applicants in IRDA Exam to understand the pattern and possible topics around which questions can be asked. Download the paper. Limit Reached: Please login as an administrator and delete some results. These questions have been set keeping in mind the difficulty level of the actualSBI Junior Associates. IBPS Clerk. Directions-— Q. Only one bold part in each sentence is not accepted in standard English.
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The IRDA exam pattern comprises of three stages. UPSC Gujarati question papers are listed below for candidate s reference. This question bank comprises question papers of 6 years, which enable aspirants to get familiar with the question paper pattern and the syllabus to focus on while preparingGIC Agent IRDA exam is conducted by Insurance Regulatory and Development Authority of India for General Insurance Agent. As per eligibility criteria, the candidate should have passed class 12 examination. Gujarat Police Recruitment Board, through its official website, recently released the recruitment notification for vacant posts of Gujarat Police Constable and vacant posts of Armed Unarmed Constables, Sipahi, Police. Aibe exam old question paper in gujarati sylebus. All India Bar Examination. Dates Syllabus. Get Updates Brochure. ThankThe Question Bank has been updated in Dec The subscription cost is Rs After payment, just log in to see the mock exams.
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Here is how you can enable JavaScript. Irda Agent Licensing Exam Paper 1 Insurance works on the principle of a Trust b Sharing c Randomness d All of the above 2 Insurance is legitimate a when an adverse happening is likely b When an adverse happening is unlikely c When an adverse happening is certain. Covers Multiple Choice Question Answers on each chapter. The answers are marked in bold. From Sashi Publications, Kolkata. The concept of insurance involves a transfer of. Rakesh recently bought a health insurance policy and a personal accident policy. IRDA has two websites. You are currently accessing Online Agent Registration Portal Access to this site is limited to authorised personnel. In case you are looking for information like regulations, authority and other regulatory information, please visit www. These papers will give an idea about the questions, section wise question details.
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Attempting question multiple time improves your knowledge on that chapter. According to actual examination pattern mock test have 50 objective questions. So, if you have enrolled for the Insurance Agent course IC38 then don t miss a single question. IRDA IC Life Insurance Agents Certification Examination IC Pre-recruitment Qualification for Life Agents Study Text furnishes the aspirants with the useful knowledge, equipped skills-sets and consideration one needs to be licensed as a life insurance agent, and to present an expert, professional service in the life insurance industry. These questions have been set keeping in mind the difficulty level of the actual IRDA exam. Download this Model paper from below. IRDA Exam is held throughout the year. Follow the links to download past years old examination question paper in semester wise and units wise to all subjects, download those question papers and practice to get a better score in primary school exams in Gujarat.
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